Returns & Exchanges
At The Butcher Shoppe Brisbane, we pride ourselves on providing the highest quality premium meats. Due to the perishable nature of our products, we offer replacements or refunds for items that do not meet our strict quality standards or have been incorrectly supplied.
Inspect Your Order
Please check your delivery immediately upon arrival to ensure all items are present and meet your expectations for freshness and quality.
Contact Our Team
If there is an issue with your order, notify us within 24 hours of delivery by calling our shop or emailing us with your order number and photos of the product.
Maintain Proper Storage
Keep the product in its original packaging and refrigerated at or below 4°C while your return request is being processed by our quality control team.
Resolution & Refund
Once validated, we will arrange for a redelivery of the correct items or issue a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing